The Client Support Coordinator – What the dickens is that?
First – Intake
At Resolve Legal Group, we believe that the “right fit” between a client and their lawyer can impact the outcome of a file. The Client Support Coordinator matches our clients with the lawyer who is best suited to address the legal issues based on that lawyer’s personality and area of expertise.
Second – Ongoing Social Support Outreach
At Resolve Legal Group, we recognize that sometimes our clients need social supports to assist them through their legal matters. The Client Support Coordinator connects our clients with programs in our community that will help address those needs. Our firm has created and maintained long lasting relationships with reputable community organizations that can effectively assist our clients through difficult life transitions as required.
Third – Client Satisfaction
At Resolve Legal Group, client satisfaction is our priority. We have a specified internal standard of care policy to which our lawyers and staff adhere. The Client Support Coordinator periodically follows up with our clients to ensure that these standards are being met and acts as an ombudsman on behalf of the client if any concerns arise.